When you shop at ENOTECA Online, we require you to provide us your "Personal Inforomation" necessary to process your order, such as name, address, phone number, email address and etc.
We manage your personal information in accordance with the privacy policy we developed under the Personal Information Protection Law. This privacy policy is a binding rule between our customers and us, ENOTECA online, regarding the use of customers' "Personal Information".
We respect privacy of customers and make every effort to ensure your personal infromation is securely managed and protected. In order to provide better services, we may review the contents of the privacy policy shown below as necessary.
Use of "Personal Information"
Your personal information is used only for arranging delivery and billing, confirming orders and delivery methods, informing new services and valuable special offers, improving our services, answering requests and questions, and the other proper purposes necessary to process your transactions.
If we use your personal infromation other than the use described above, we will specify the purpose and let you know beforehand. Also, we may use your payment record from the credit card numbers and/or bank account information that you provided to check the payment status.
Security Management of Personal Information
Customer information kept in our system can only be accessed by authorized ENOTECA personnels who have accounts and passwords. We are paying the highest attention to the security of those accounts and passwards from possible loss or leak.
Disclosure of personal information
We do not disclose, release or give your personal information to any third party for any reasons except:
--When our entrust business partners or group companies need your information to process your order
--When customers agreed to disclose the information
However, we reserve the right to disclose your personal information without your consent in the following cases:
When court orders or public law enforcement require us to disclose your infromation for legal process.
When public law has special clause
When there is a risk of damaging human life, body or property, but we are unable to reach customers to receive consent for disclosure.
When we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding or legal process served on our Web site.
If a customer requests us to release him/her personal infromation, we will release it only when we are able to identify that person is him or herself.
NOTE: How we identify the customer
Please send us a photo copy of your ID such as Passport or Driver's License.
If we can identify the person, we will release your infromation as requested.
Cookies
By setting a cookie on our website, the customers would not have to log in more than once, thereby saving time while visiting our site.
A cookie is not used to infringing your privacy. It can recognize your PC devices, but cannot identify individual users unless users purposely insert their detailed personal information.
If a user rejects the cookie, they may still browse our site. However, the user experience will be greatly curtailed
About SSL
Our site support "SSL" to protect customers' personal information.
If you use web browsers with a security features installed, infromation you entered, such as name, adress or phone numbers, is automatically encoded for data transmission.
Even the data is intercepetd by an unknown third party, the data cannot be decoded.
If your web browser does not support "SSL", you may have a trouble accessing our website or experiencing difficulty in entering infromation.
Applicable range of the Privacy policy
This privacy policy is effective only on the website that we are managing.
We are not responsible for protecting your personal information once you step out from our websites.
If you have a concern, please check the privacy policy of the website you are visiting.
Because data transmittion security on the internet is not 100% safe, we are unable to completely guarantee the safety of your personal infromation while it is in transmittion.
If you realize that someone uses your IDs or Passwords, or when you met credit card fraud, please contact us immediately and take necessary measure to protect yourself.
Data security at entrusted business partners
When we entrust our business partners to process your order, we require them not to leak, release or re-use your personal infromation and ensure to protect the security of the information on a contract base.
Correcting personal infromation
Please contact us if there is any change you need to make on your personal information.
We will promptly make changes as requested.
Contact
If you have any question on your personal information that we have, please contact the following E-Mail.
ENOTECA ONLINE : Mail_order@enoteca.co.jp
Notification for credit card customers
Credit card customers have been receiving customer's copy together with invoices when they shop at Enoteca online.
However, we have decided to stop sending customers' copy from April 1st, 2005 to protect customers' personal information from a loss and to avoid risking the credit card number from possible leak.
If you wish to receive customer's copy, please request it when you placing an order. We will send it to you via postal mail.
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