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Geographic AREA |
Delivery timing |
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Kanto Area |
In the morning of the day after the next operationday. |
Chugoku/Shikoku region |
After 2:00pm on the day after the next operationday. |
Hokkaido/Kyushu region |
In the morning of the day after the 2ndday of the operation day. |
Delievery Calender
Basically our main cellar is closed on Saturday, Sunday and National holidays.
IMPORTANT NOTICE 2008 Aug.13-17
Please note that our shipping department will be closed from Aug. 13th to 17th due to a periodical system maintenance. The orders taken online during the week will be shipped out after Aug. 18th. If you would like to receive wine between August 13th to 17th. Please place an order by August 11th with delivery request date specified. Thank you very much for your kind understanding.
Q.Can I change the delivery date?
A.
If the request is made a day before the delivery date...
Yes. You can change the delivery date. Please contact us immidiately for the change.
If the request is made on the delivery date.
Please contact us to check the delivery slip number, and contact nearest Yamato Transport office for change.
Q. Will I get free shipping if I order a case of wine?
A. If you order more than 12 bottles of 750ml wines, you will get free shipping.
Please read the Free Shipping section for detail.
Q. Can you split my order and deliver them to multiple destinations?
A. We are not able to split an order and send items to multiple destinations separately. If you need to send wines to more than 2 destinations, please order them saparately.
Q. I want to send wines to my friends as a gift, and I do not want you to send an invoice together to the delivery address.
A. If you order wines as a gift, we will not send an invoice to the delivery adresses.
If a recipient's name and adderess is different from the sender, we will not send an invoice or reciept to the delivery address.
Sender will receive an invoice by separately postal mail .
Q.Can I receive wines at an ENOTECA retail wine shop?
A.
Wines you purchased at ENOTECA online can not be received at ENOTECA retail shops on the street. Wines can only be received through delivery.
Q.I am placing an order today but can you deliver the order a month later?
A.
Wines we sold are needed to be shipped out within 2 weeks from the date of order. Please place an order later day if you would like to receive your order 2 weeks or more later. If you wish to store your wines for more than 3 months, you have a choice to rent a cellar through our Rental Cellar Service.
Order Cancellation
Before ship out
We will process the cancellation immidiately. Please inform us your name, address, phone number and the order number.
After ship out
Please inform us your order information. You will need to pay shipping charge if you ask for a cancellation or deny shipment for your own reasons.
Changing ordered item
If you would like to make change on your order, please request us the change immidiately within the date you placed an order. We may not be able to make chages once the shipping arrangement is made.
Return or Exchange
--Unopened bottle
If you receive wrong or damaged item, please inform us within 7days from the date of delivery. We will accept returns for exchange. In the case if those items are sold out, we will fully refund your payment.
We will not accept cancellation, exchange, refund and return for the items after 7days from the date of delivery.
--Opened bottle
Due to the charactaristics of the merchnadise, we are not able to refund payments or accept returns once bottles are opened.
Pack separate orders into one box. We do not pack multiple orders into one shippping box.
Pack separate orders into one box
We do not pack multiple orders into one shipppingbox.
Q.Can you arrange several cases of wines for my party?
A.
Please let us know the number of wines you need, budget and a use. We will find the wines best matches to your needs.
Q.Will you wrap a gift?
A.We have following gift wrapping options:
You will be able to choose the options during the ordering process
1. Gift Box 2.Ribon 3.Message Card 5.Paper bags
We also have gift box set which includes giftboxand shipping.
Q.I have not received an automatic order confrimation email.
A.
If you do not receive an automatic order confrimation email within 24 hours from us after placing an order, there may be an error in the ordering process. Please contact us to make sure your order has been correctly placed.
Q.Is there any other way to place an order other than the internet?
A.Yes. You can place an order through
1. Fax 0120-81-3630
2. Free dial 0120-81-3634 (10:00 - 18:00 / Japanese only)
3. Mobile site (Japanese only)
Web ID
Customers, who are at legal drinking age, placing an order at ENOTECA Online and receive an ID and password are Web members. Membership is free.
Once you register your name, address and contact numbers, you will be able to logon to our shopping site without entring your personal information by using the web ID.
You can also access our mobile shopping site with your ID and Password.
Subscribing or unsubscribing email newsletter(Japanese only)
Please use the form below to subscribe orunsubscribe email newsletter.
Q.I can not login.
A.
A.Login ID and Password are casesensitive.
You may check
Isn't [Caps Lock] on If [Caps Lock] is on, all letter become uppercase. Please release [Caps Lock] if your password is registered in lower case.
Did you, unknowingly, hit space key after you finish entering your password. The system recognizes a space as a single letter. Please backspace the spaces you entered.
Q.I can not add items into the shopping cart,
and the browser has frozen during the payment process.
A.
Please check your PC setting. The system requirment for our shopping site is shown below.
If you cannot solve the problem, please contact us.
System Requirment
Recommended browser
Windows : Internet Explorer6.0, Fire Fox1.5 or after
MacOS : Safari, Fire Fox1.5 or after
Also, please enable the follwing setting inyour PC
Java Script, Cookie,
Style Sheet and SSL
Q.Can you store wines that I bought?
A.
Yes. We have wine storage service called the RentalCellar Service (Japanese Only). We can store your winesin a secure temprature and humidity controlled aging cellar throughout a year. You will be able to store wines that you bought from other wine shops as well.
For detail, call Aging Wine Cellar Serviceoffice
TEL:0120-57963-1 FAX:0120-57963-2
Q.What is Pre-arrival
A.
Pre-Arrival is the wines that we purchase from wineries, Chateau or negotiant or other partners, but has not yet arrived for delivery.
We import hard-to-find old vintage and rare wines as Pre-arrival from trustable trade partners. The conditions of those wines are guaranteed. Please note that Pre-arrival is different from regular items sold in our shop. You may need to wait for several weeks or even months to receive wines.
This Services is Only Available in Japanese Shopping Site.
Q.What is Primeur or Bordeaux Future ?
A.
Primeur is a unique future trade of barrel aging wines, developed by Chateaus in Bordeaux. There is no other way to enjoy the excitement of purchasing wines still aging in barrels, except Primeur in Bordeaux. With Primeur, you are guaranteed to obtain rare and or limited produced premium wines in the market, and will be experiencing a pleasure of receiving premium wines directly imported from Chateau.
Traditionally, Primeur is only opened for professional wine merchants for long years. Every Spring, all Chateaux open their cellars to the industry to promote their new vintage wines in barrels. Primeur is one of the largest hot events in Bordeaux where hundreds of people from the industry gather from all over the world to purchase future wines. We, Enoteca, are a pioneer wine distributor in Japan who directly imports the worlds top class Primeur wine line-up through major Chateaus in Bordeaux,and introduce them into Japanese market with internationally competitive prices.
The Primeur wines are all directly come from Chateaux. We import just released wines as fresh as possible. Please enjoy the bestconditioned bottles that no other can import.
The Primeur wines will be handed over to you in 2 to 3 years. We will issue a Certificate of Allocation as a proof of your Primeur wine purchase.
This Services is only available in Japanese shopping site.
Q.I want to subscribe monthly journal ENOTECA TIMES (JapaneseOnly).ENOTECA TIMES is not available for subscription.
A.
If you would like to aquire the latest version, please click here>>
Enoteca Co. Ltd.
5-14-15 Minami-azabu , Minato-ku , Tokyo 106-0047
E-mail:Mail_order@enoteca.co.jp
FAX:0120-81-3630
